Specialist automotive insurer
Automating the processing of 75% of claims declarations
The challenge
Claims assessment required repair estimates, technical diagnostics, policy coverage and pricing references. Bringing these together involved claims handlers at every stage.
The transformation
Polynom built a chain of specialist agents to read documents, analyse faults, check coverage and review prices. The workflow brings together the evidence needed to assess a claim and routes exceptions to a claims handler.
The value delivered
75% of claims declarations are processed automatically. Teams focus their expertise on situations requiring human judgement.
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